About us: 

At easykind, we are at the forefront of healthcare, specialising in medicinal cannabis to provide compassionate and innovative solutions for patient care. Patient care is part of our DNA, being founded by patients for patients.

We're a like-minded, goal-driven team with the mission of creating a 5-star service and the most cost-effective solution to high-quality plant-based medicine in Australia. We don't want to be the everyday medical clinic, we bring personality and professionalism to simplify the process for our patients.

The Opportunity:

We're currently looking for a superstar to join our Patient Support team as a Team Leader. Based in our Richmond office, you will be reporting directly to the Head of Patient Support and you'll be responsible for managing a team of 6-10 Patient Support Coordinators. You will be assisted by a second in command (2IC) to help support your team.

What We're Looking For:

This role is ideal for someone with managerial experience in the customer support sector or similar space, a passion for supporting and developing team members, and a collaborative leadership style. You'll focus on guiding the team through regular 1:1s, offering constructive feedback, and fostering a supportive environment where team members feel empowered to deliver exceptional patient care. Strong communication and problem-solving skills are essential, as is the ability to handle sensitive information with the utmost confidentiality.

About the Team:

The Patient Support Team is the heartbeat of our patient communications, ensuring every interaction is compassionate, efficient, and helpful. Through channels like email, SMS, live chat, phone calls, and our newly released patient portal, we empower patients with seamless access to their information while providing personalised assistance when needed.

Key Responsibilities of the Team Leader position:

• Manage the personal and professional development of your team members, and report on KPIs in tandem with the Head of Department.
• Identify areas of improvement for systems and processes within the Patient Support Team and wider organisation.
• Work closely with the Head of Department to ensure that all information is disseminated to your team members.
• Ensure all tasks and projects are actioned at the end of each day, and report outcomes to the relevant stakeholders.

What We Offer:

• A chance to be part of a growing industry with immense potential.
• An inclusive and supportive work culture (it's a pretty elite crew). 
• A competitive salary package. 
• Opportunities for professional growth and development.

At easykind, we believe diversity fuels innovation. We're committed to creating an inclusive environment where everyone - regardless of background, identity, or experience - feels valued and empowered. We celebrate differences and strive to build a team that reflects the patients we serve. If you're passionate about compassionate care and are ready to join a forward-thinking team, we can't wait to meet you!