About us:

At easykind, we are at the forefront of healthcare, specialising in medicinal cannabis to provide compassionate and innovative solutions for patient care. As a rapidly growing start-up founded by patients, for patients, we are thrilled to welcome new members to our exceptional team.

We're a passionate, goal-driven team with the mission of providing a 5-star service whilst providing the most cost-effective solution to high quality plant based medicine in Australia. We don't want to be the everyday medical clinic, instead bringing relatability and friendliness mixed with a level of professionalism to simplify the process for our patients!

About the Role:

As a Patient Support Associate, you'll be the heartbeat of our patient communications, offering support resolving customer queries through phone support. This role is perfect for those who have a knack for empathy, excellent communication skills, and the ability to solve problems efficiently.

This is a full-time position located in Richmond.

Key Responsibilities:

• Respond to patient queries and concerns efficiently over the phone.

• Provide accurate information and support to patients, ensuring a positive experience.

• Work closely with our clinical team to address and resolve patient issues.

• Advocate for patient needs and preferences, aligning with easykind's values.

• Provide patients with a 5-star easykind experience by being detail-oriented, patient-focused, and transparent in expectation setting.

What We're Looking For:

• Proven experience in customer support or a similar role.

• Exceptional communication and problem-solving skills.

• Ability to handle sensitive information confidentially.

• Patience and a positive, empathetic attitude towards patients.

• Experience in a mental health or healthcare-related role is highly preferred, demonstrating an understanding of the unique needs and sensitivities of patients in these settings.

What We Offer:

A fast-growing industry with huge potential.

An inclusive and supportive work culture (it’s a pretty elite crew).

Competitive salary and genuine career growth opportunities.

Ongoing professional development and learning.

Join a company nominated for LinkedIn's Top Startups 2025 ⭐

At easykind, we believe diversity fuels innovation. We're committed to creating an inclusive environment where everyone - regardless of background, identity, or experience - feels valued and empowered. We celebrate differences and strive to build a team that reflects the patients we serve. If you're passionate about compassionate care and are ready to join a forward-thinking team, we can't wait to meet you!